Please take your time to read and understand the Terms and Conditions. If you have any questions, feel free to contact us.
Dispute: An unresolved claim which arises under these terms and conditions;
Receiver/Client: The individual posting Tasks on the Website.
Job: A posted request for the delivery of services from a Receiver to the Website, including the price and description of the services to be provided.
Terms: The terms and conditions contained herein within this document.
Licenced Worker: A worker with a qualification or licence from a reputable source relevant to complete the required Task job, also referred to as a 'Certified Bee'.
Provider/Bee: The person making an offer to complete a Task, includes both Licenced Workers and Skilled Workers.
Skilled Worker: A worker who may not necessarily have a qualification or licence but has sufficient experience to complete the required Task job, also referred to as a 'Worker Bee'.
Website: urbanbeeaustralia.com and any pages or subpages associated with this domain name.
The Website provides a platform to facilitate interactions between Receivers and Providers, making it easier to locate, communicate, arrange payment, and deliver the Task in a fast and secure manner. The Website is operated by UrbanBee Australia Pty Ltd (ACN 654 941 349).
By using the Website or registering for the Services, you agree to the Terms. If you do not agree, you must cease using the Website. UrbanBee reserves the right to update the Terms, and your continued use of the Website after updates constitutes your acceptance of the changes.
To access the Services, both Receivers and Providers must register for an account on the Website, providing accurate and up-to-date information, including personal and contact details.
As a Member, you agree to comply with the Terms, not share your profile with others, protect your login information, and use the Services only for lawful purposes. You must not impersonate others or engage in abusive behavior towards other Members.
Payments for the Services may be made using credit cards, PayPal, or a Buy Now Pay Later provider (e.g., AfterPay). All payments are processed through third-party providers (e.g., Stripe), and by using the Services, you agree to their terms and conditions.
UrbanBee acts only as a facilitator and is not directly responsible for refunds. If a Receiver is unsatisfied with a service, they should contact the Provider directly. If unsuccessful after 10 days, the Receiver may contact UrbanBee for assistance.
All content on the Website, including text, graphics, and code, is protected by copyright laws and is owned by UrbanBee. Users are granted a non-exclusive license to use the Website for personal, non-commercial purposes.
UrbanBee takes your privacy seriously, and any personal information provided will be handled in accordance with the Privacy Policy. You can review the full policy on the Website.
UrbanBee does not conduct background checks on Members. You are responsible for conducting your own due diligence before engaging a Provider. UrbanBee is not liable for any loss or damage arising from the use of the Services.
UrbanBee's liability is limited to the resupply of the Services. We are not liable for any direct or indirect damages, including loss of profit, business reputation, or goodwill.
Either party may terminate the Terms at any time. UrbanBee reserves the right to suspend or terminate your account if you breach any provision of the Terms.
You agree to indemnify UrbanBee against any claims, costs, or damages arising from your use of the Website or your breach of the Terms.
In the event of a dispute, the parties must attempt to resolve it through negotiation or mediation before pursuing legal action. The mediation will take place in Brisbane, Australia.
The Terms are governed by the laws of New South Wales, Australia, and any disputes will be resolved in the courts of New South Wales.
The Terms are governed by the laws of New South Wales, Australia, and apply to any legal proceedings arising from the use of the Services.
Both parties acknowledge that they have had the opportunity to seek independent legal advice before agreeing to the Terms.
If any part of the Terms is deemed unenforceable, that part will be severed, and the remaining Terms will remain in effect.
Privacy PolicyYour privacy is important. We take our responsibility for your privacy seriously and share responsibility for the security of your information with you, as set out in this policy. By using our website at www.urbanbeeaustralia.com, you consent to this policy. Our privacy policy defines how we store, maintain, use and share your personal information. Personal information is defined in the Privacy Act 1988 as any information or an opinion about an identified individual, or a reasonably identifiable individual, whether the information or opinion is true or not, and in any manner the information or opinion is recorded. By providing personal information, you agree to our storage, maintenance, use, and disclosure of your personal information in accordance with this privacy policy. When our privacy policy is changed, we will update the privacy policy on this website.
Collection: We collect personal information about you when you: Submit a form; Send us a letter or email; Call or SMS us; Visit the website; Make a purchase on the website; Communicate with us via our social network profiles; Interact with our advertising; Apply for employment opportunities with us; and we may also collect personal information from you through online analytics tools (e.g., Google Analytics), sharing tools, or cookies. If you do not wish information to be stored via cookies, you can disable cookies on your web browser.
What we collect: The types of personal information that we collect from you may include: Name; Address; Email address; Phone number; Social media details; IP address; Browser information; Device information; Standard web logging information, including cookies; and Information contained in website form submissions.
Personal Data Disclosure: We collect personal information for the following purposes: a. to send you marketing/promotional messages and other information that may be of interest to you and for the purpose of marketing (in accordance with the Spam Act). We may use email, SMS, social media, or postal mail to send you direct marketing communications. You can opt out of receiving marketing materials from us through using the opt-out process provided (such as an unsubscribe link); b. to respond to your requests and/or other enquiries; c. to provide information or services to you; d. for record keeping and administrative purposes; e. to provide information about you to our contractors, employees, consultants, agents, or other third parties for the purpose of providing services to you; f. to improve and optimise our service offering and customer experience; g. in compliance with our legal obligations, disputes resolution, or the enforcement of our agreements with third parties; h. to send you reminders, notices, updates, security alerts, administrative messages, and other information requested by you; i. to consider an application for employment from you.
Links to other websites: This policy does not apply to any use of websites that we link to on this website. You should review and accept the privacy policies that apply to those sites and should not rely on us to do that on your behalf. We use a third party provider known as Stripe in providing our services to you. Stripe's Privacy Policy can be viewed here.
Storing your personal information: We store your personal information using industry standard security measures. Our support partners may store your information outside Australia and be subject to different privacy policies.
Sharing and Disclosure: We may share your information with service providers that we engage to deliver our services to you. Your personal information may be disclosed to parties outside Australia, such as cloud and hosting providers, contractors, social media tools, and other third parties. To the extent possible, we will take reasonable steps to ensure that overseas parties deal with personal information in a manner consistent with Australian legislative standards. They may be subject to different privacy policies and regulations.
Security: While we take reasonable precautions to protect the security of your personal information, including password-protected databases, and only sharing information with employees, contractors, and representatives of our business on a need-to-know basis, we cannot provide an absolute guarantee on the security of your personal information.
Disclaimer: While we take the measures outlined in this policy to protect your personal information, we will not have any liability arising from any unauthorised access to your personal information.
Managing your personal information: You are entitled to review, manage, and delete your account at any time. You can do this by contacting us.
Contact: If you have a question or complaint about this policy, or would like to know what personal information we store, you can contact us at urbanbeeaustralia@gmail.com
Last updated: October 2021. By continuing to use our website, you consent to our use and disclosure of your personal information in the way we have described in this policy.
Last updated: October 2021